Jimmy John's

When we ordered, the gentleman didn't say much. I had to ask him what size he rang us up for, then I had to ask if that came with a drink or if that was just the sandwich.... I would have expected to be asked if I wanted the meal for the upsell(which I wanted). The food was good-just make sure you tell them off the bat if there's any vegetables or condiments you DON'T want because they'll put it on automatically. When they say they're freaky fast, they're not lying. I didn't have time to get my fountain drink before it was in a bag ready for us. The place was clean from what I could see. As far as atmosphere, it was so quiet we could hear all of the conversations between the employees sitting in the booth on the other side of the dining room. Then as we were leaving, the Beetles came on the radio lol....

I have gotten jimmy johns for dinner 3 times a week for the last year since I moved back to Ohio. No more. This weekend they had a huge price increase that took my order from $15.50 up to $18.98 So to gain a little over 3 dollars, they will be losing my business. Instead of being a regular meal item on my schedule they will become a maybe once a month item for me. Losing them $46.50 a month... This was a stupid move on this franchises part, they had such good business because they taste better than the subway and were comparable in price. They just priced themselves out of the market.

I ordered 2 standard sandwiches through the app at 11:45am on a Friday. After getting confirmation that the order was received at this store, I waited one hour before calling to check in. The person who answered said they were “slammed” and hadn’t made the sandwiches yet, plus their one delivery driver was “out with 5 other deliveries” but would be back to take my order out soon. They also said if I “didn’t feel like waiting” I could just come down to the store to get them myself (this is after already paying the delivery fee with a generous tip through the app). I said that wasn’t possible and I would continue to wait if they would in fact be delivered in a reasonable amount of time from then. Another full hour later, still no sandwiches and no communication from the store. Upon calling a 2nd time (a full 2 hours after the order was placed), the same person answered the phone and said they still hadn’t had a chance to make the sandwiches. When I asked for a voided order and refund, he said the delivery driver was already out with my order and there was nothing he could do to void it. The food never came, they refused to refund the order, and the customer service was abysmal.

I don't know what the food was like because we didn't get past the rude worker in the drive thru... who... "wasn't gonna be there all night" waiting on us... at 8:30 when they don't even close until 10.... she probably should have covered her microphone before talking bad about the customers ... oh well... I'll take my money elsewhere!

I am giving this 5 stars based off the employees handling of my complaint. They took well over an hour to deliver our 2 sandwich order. I am not satisfied with the time it took. Jimmy Johns advertises itself as being "freakishly fast," however, nothing was fast about this order. I called after 1 hour, the delivery driver actually answered. He apologized for the delay, he did not deflect, he assured we would get our order soon. He explained he is here going to college, and apologized again. He was genuine. Based off how he handled our inquiry/complaint we tipped him an additional 20 dollars. He was very happy, smiled, and apologized again in person. This was from the 715 N Cable Rd. Lima, OH location. His name is Derek. He did a great job handling the inquiry. He should be recognized for his customer service skills. You have a genuine employee with Derek. He was not rude or combative, customers like feeling that their concern was heard. Derek did just that. This review is based solely on Derek's handling of our complaint. I am disappointed in how long it took, however, I do not believe Derek is to blame.